ARTICLE 7: PROCESSING – DELIVERY (COVID-19 EDIT)
We deliver to your home or to a relay point. Naruto Merchandise® delivers worldwide. The buyer is notified by email of the different stages of order tracking: preparation and delivery. Processing time can take 5-7 working days before shipment is dispatched.
The delivery time includes the preparation time and delivery by our carrier. The announced delivery time of 90 workings days maximum is valid from the reception by the buyer of the order confirmation email. Orders exceeding 90 working days without successful delivery are eligible for a refund according to the terms listed below.
ARTICLE 8: WARRANTY – RETURNS – REFUNDS – CANCELATIONS
The items provided by https://naruto-merchandise.store/ are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the referenced publishers and suppliers.
Processing step completed, orders become “fulfilled” and the shipping process begins. Parcels tracking numbers are transferred to their purchaser by our system to the email address indicated on the invoice. Orders who have reach the “fulfilled” step cannot be cancelled anymore by the customers.
If the customer wants to return his order, he/she must return the new and unused items in their entirety and in their original packaging, intact, accompanied by all accessories, instructions and documentation and with the corresponding invoice at the exact address featuring on the parcel slip, written in the same language than the original. Orders with several parcels must be send back to each supplier individually.
If it happened that an article is defective or not in conformity, the purchaser has 15 working days, as from the reception of the articles, to ask for an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or a public holiday or day off, it is extended to the next business day. The customer must send proof of the defect(s) to [email protected] (description and photos attached) before engaging any return procedure.
In the event that the right of withdrawal is exercised, Naruto Merchandise® is required to reimburse the sums paid by the client, without charge, except for the return shipping costs. Reimbursement is due within a maximum of 14 business days from the date of receipt of the returned package(s).
Shipping fees for return procedures remain at the cost of the customers.
In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No C.O.D. shipment will be accepted, whatever the reason.
Reasons not eligible for a refund:
- Wrong size ordered
- Unsuccessful deliveries due to:
- Wrong shipping address mentioned on the contract of sale
- Issues with local postal services or customs
- Mailbox not found or not easily identifiable
- Return-to-sender package
ARTICLE 8.1: COVID-19
In times of pandemic crisis, Naruto Merchandise® is only judge if he deems that the risk of health contamination on the date of the right of return is exercised by the customer is acceptable.
In case of the pandemic situation would impede the proper exercise of this close, Naruto Merchandise® is on his right to refuse any return to prevent to propagate any Biorisk to other individuals and their environment in accordance with the laws in force in the states listed at https://consumer.findlaw.com/consumer-transactions/customer-returns-and-refund-laws-by-state.html.
ARTICLE 9: FORCED ORDER CANCELLATIONS POLICIES
Forced order cancellations are only available by contacting the customer service at [email protected] After reaching agreement from both sides, a cancellation fee of 40% of the total order (shipping fees excluded) will be added to the contract of sale and a refund of 60% of the total order (shipping fees excluded) will be transferred on the credit card account registered by default on the original contract of sale.